This chat waiting screen from Walmart Canada is effective because it prioritizes transparency, and manages expectations for the user experience.
Why we think this notification is good:
It clearly communicates the user’s status (“You’re in line to chat”), provides a realistic estimated wait time alongside the number of people ahead of you, managing expectations proactively.
Practical advice is given to ensure the user receives the agent notification. The inclusion of a “Cancel chat request” option offers user control, and the disclaimer about approximate wait times adds realism. Overall, it reduces user anxiety by keeping them informed and empowered during the waiting period.
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